N.Peal Reviews

A jumper which I purchased about 5 weeks ago has bobbled beyond repair and has lost texture. Upon bringing the jumper into 2 different stores to request assistance, neither were the bobbles removed, nor was any additional support or recompense given, just as a replacement. Given that the jumper was purchased at considerable expense just over a month ago, and N Peal having a reputation for the "world's finest cashmere", I would not expect my item to deteriorate this soon and this badly.

The customer service has been poor at best, and I no longer have the confidence to purchase any more items from N Peal, which is unfortunate. I would like to speak to somebody in the customer services team to rectify the situation in either the form of a replacement or a refund.

I have also been told that all cashmere bobbles, which was not communicated at the time of purchase. Again, this has left me feeling dissatisfied.

Dear Sir, dear Madam
Following your mail announcing the last-day-sale - promising 50% discount - I wanted to order the cropped navy Blue cardigan which was at that moment priced at 160 GBP instead of 255 GBP. I asked if the 50% also applied to the blue cardigan. I got an answer: NO, upon which I wanted to order it anyway at the price of 160 GBP. I sent the mail with my order at 5 a.m. but it was already too late!
I do not understand: The end of the last-day-sale was to be 7 a.m. if NPeal wants to respect the promise of 24 hours of the last-day-sale.
I understand that the ICT assistants cannot change all website data the last minute, but my mail (25thFebruary) clearly shows that I was still within the 24 hours with my order. (5.12a.m.)
I have no complaints concerning the mails which I received from the service assistants: they want to help but it is clear that they failed to understand the gist of this matter. I hope this mail message can help.
Thank you for taking the trouble. Kind regards Christine Vyncke

Fail at my 007 sweater, they respond fast, they will send a new one at ones
High quality

Excellent response just an unfortunate situation

I attempted to purchase an item that was discounted . In the process of checking out the item changed to being no longer discounted . I can’t imagine how that would be acceptable to any consumer and I have never experienced this before ….. the response I got was not acceptable. I won’t be your customer again.

I buy from N Peal fairly regularly and live overseas. Having someone decent to actually answers the phone is rare these days, supply chains are constrained and websales are often the sole focus.

Hannah was outstanding, really helpful and all this creates a lot of brand loyalty.

I highly recommend

Very polite and efficient and beautiful products.

Customer service is great. I received an item, which I realized "wasn't for me" Customer service arranged for a free return of the item back to UK. They were great

Great quarlity cashmere and very smooth communication. Highly recommend.

Great customer service! Everything went smooth and fast!

Great customer service

3 days in a row I got a message from the courier saying there was a problem with my delivery. Hannah was so helpful - contacting the courier and keeping me updated. When it looked like it wasn’t going to turn up at all she offered me a refund. When it did arrive it was the wrong item - not what I ordered. Hannah is taking care of this too. So proactive and helpful. Fabulous customer service

Fabulous customer service - in both shops in London and also on the telephone. Customer service done properly!

I have had 4 online shopping experiences with N Peal so far and all of them exceptional. Rapid delivery, top grade product and when I did need to return an item due to the size not quite matching up, the process was seemless and the help from Customer Services, exemplorary. I would highly recommend N Peal.